Senior Manager, Member and Customer Engagement

Effective 01/23/2024 The Appraisal Institute is engaged in a rebranding and realignment to grow its impact through appraiser-centric communications and marketing, sharing our member value proposition, and making our best-in-class education more accessible and even better. Within this context, the Appraisal Institute seeks a highly mission driven and knowledgeable customer service and business process expert to realign and redesign our existing customer service functions to better serve and meet the needs of the valuation professionals and affiliated professionals from across the real estate industry who are our members and who engage with our products and services. This is your opportunity to build a best-in-class customer service organization and build your reputation for career results and mission driven impact at the same time. Please refer to the PDF for a complete job description including essential functions, responsibilities and duties.